Phone lost or stolen? Do this now.

1Lock your phone from another device

• Apple ID / iCloud / Find My

  Mark it lost / secure it and show a contact message.

  Open the official page ↗

• Google Account / Find Hub

  Mark it lost / secure it and show a contact message.

  Open the official page ↗

2Kill your SIM: call your carrier

Ask them to suspend the service and block the phone by IMEI. Find the number on your carrier’s official site.

• Optus

  Official support ↗

• Telstra

  Official support ↗

• Vodafone / TPG

  Official support ↗

3Protect your money: lock your cards

Log in to internet banking from a browser and lock your cards, then call the fraud line on the back of your card.

• ANZ

  Official support ↗

• Commonwealth Bank

  Official support ↗

• ING Australia

  Official support ↗

• NAB

  Official support ↗

• Westpac

  Official support ↗

4Recovery support

• Emergency (life-threatening / in progress)

  If you're in danger or a theft is happening now, call police.

  📞 000

• IDCARE

  Free national identity & cyber support service. Talk to a case manager if your identity may be exposed.

  📞 1800 595 160

  https://www.idcare.org ↗

• Scamwatch

  Report scams and get recovery steps.

  https://www.scamwatch.gov.au ↗

• Lost/stolen device blocking (IMEI)

  Australian carriers can block a stolen handset by IMEI via AMTA's lost/stolen service.

  https://www.amta.org.au/imei ↗